When you create a Wellabe digital account, you’ll have 24/7 access to our secure customer portal and mobile app. You can also perform a variety of tasks, depending on your type of plan: 

• Check the status of claims
• Read Explanations of Benefits
• Access and request an ID card
• Make payments using a credit card or automatic bank withdrawal
• Communicate with our Customer Success and Claims departments 
• Gauge progress toward deductibles
• Download and submit forms
• And more!

Log in or create an account >

You only need a valid email address, phone number, and your policy number to create an account. Visit the customer portal or download the Wellabe: Be Well mobile app to get started. It's available in the Apple Store or Google Play.

Protecting your privacy is a top priority for Wellabe. MFA is considered an industry standard and provides an extra layer of security for your account. In addition to your password, MFA requires a secondary factor to verify your identity when logging in. Taking this additional step in the login process provides an extra layer of security when you access your policy information.

• Confirm you’ve entered your email address correctly.
• Check for the email in your spam or junk folder.
• Use the search function in your email client to find a message from msonlineservices@microsoftonline.com (This is the address the 6-digit code is sent from). Or, you can search for the subject line, “Wellabe account email verification code.”

To change your login email address, simply create a new account using your new email address.

Create a new account >

1. Go to the customer portal Sign in page.
2. Select “Forgot password”.
3. Enter your email address and click “Send Verification Code”.
4. Retrieve the verification code from your email inbox within 5 minutes, or it will expire and you will need to send a new one.
5. Enter the code into the “Verification Code” field and click “Verify Code”.
6. Once your email address is verified, you can make changes by selecting “Change email”. If the information is correct, select “Continue” to finish creating your account. 
7. Type a password 16–64 characters long into the “New Password” and “Confirm New Password” fields and click “Continue” to be routed into the customer portal.

No, you’ll use the same email address and password for both platforms. You can download the mobile app for free on the App Store or Google Play.

With the Wellabe: Be Well app, you have instant access to important information about your plan, and you can complete policy-related tasks when it’s convenient for you. You can download it for free on the App Store or Google Play.

Learn more about the Wellabe mobile app >

You only need a valid email address, phone number, and your policy number to create an account. Visit the App Store or Google Play to download the app and get started.

1. Open the Wellabe: Be Well app on your mobile device.
2. Click “Create an account”. 
3. A message will pop up that says, “Wellabe.Mobile Wants to Use 'b2clogin.com' to Sign In”. Click “Continue”. 
4. Enter your email address and tap “Send verification code”.
5. Retrieve the verification from your email inbox. You have 5 minutes to enter the code, or it will expire. To request a new code, tap “Send verification code” again. 
6. Enter the code into the “Verification code” field on the app, click “Verify code”, and tap “Create account”.
7. Type a password 16–64 characters long into the “New password” and “Confirm new password” fields.
8. Enter your policy number, date of birth (MM/DD/YYYY), ZIP code, first name, and last name into the appropriate fields and click “Create” at the bottom of the screen. 

Once you create a Wellabe digital account, you’ll use the same email address and password to log into the Wellabe: Be Well mobile app and the customer portal.

To change your login email address, simply open the Wellabe: Be Well app and click the “Create an account” button. Enter your new email address and complete the registration process. 

1. Tap “Forgot your password?” on the Login screen.
2. Enter your email address.
3. Click “Send Verification Code”.
4. Retrieve the code from your email inbox. Enter the code into the “Verification Code” field on the app and click “Verify Code”. 
5. Type a password 16–64 characters long into the “New Password” and “Confirm New Password” fields and click “Submit”.
6. Log into your account.

Supplemental health insurance policyholders can:

1. Tap “ID Cards” at the bottom of the screen.
2. Select the ID card you'd like to share.
3. Click “Share Card” to email or text your ID cards.
4. Click “Add to Apple Wallet” to add your ID cards to your wallet (for Apple users).

If your provider does not file on your behalf, you can submit Dental and Hospital Indemnity claims through our mobile app. Enter your claim details, take a picture of our bill, and submit. It’s that easy. Download the Wellabe: Be Well mobile app to get started.

The MyMedico app has been retired and replaced by the Wellabe: Be Well^TM mobile app. The new app features a streamlined interface and includes all the features you’ve come to depend on to help make the most of your insurance plan. If you haven’t done so already, you can download it free from the App Store or Google Play.