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Frequently asked questions

Wellabe will always be here — ready to serve, find solutions, build relationships, and help people prepare for good days and bad.

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Have more questions? Contact us or call the phone number on the back of your ID card.

    


General questions

   

  • Ultimately, our goal is to serve you better. 
  • During our company’s nearly 9-year history, we have seen tremendous growth and want to ensure our brand evolves to continue to reflect the caring company we are.
  • We're bringing our entire organization together under Wellabe as one team, with one purpose. 
  • A unified brand will make it easier for you to do business with us and understand our complete product portfolio.
  • With a clear and consistent message and distinctive brand, you’ll recognize us better and be more aware of who we are and what we do.
  • Simply put, we’ll continue to operate the way we always have.
  • We’re still the same people, with the same products, and the same great service. 
  • Other than our new look, not much else is changing. 
  • Your policy coverage and benefits will remain the same. 
  • Your premiums won't change due to the new name. 
  • Your policy will continue to be administered by the same company.
  • You can continue to use the same ID card. 
  • Our mailing address and phone number will stay the same.
  • You will start seeing communications about your policy coming from Wellabe.

You can apply for a Wellabe health plan any time of year, as long as you meet the age and application requirements.

Keep in mind, Medicare has different annual enrollment periods (AEP), and each has its own rules. If you have questions like “when is AEP,” “how does AEP work,” and “am I eligible,” view our “Guide to Medicare enrollment periods” to learn the differences, the special rules, and when to sign up.

Wellabe has teamed up with two top-notch providers to fill vision and hearing insurance gaps and reduce your out-of-pocket costs. Our partnerships with VSP® Individual Vision Plans and Start Hearing® can provide full-service, competitive coverage that fits your needs. Click here to learn more about vision and hearing coverage.

Yes, Wellabe's email newsletter is shared monthly. When you sign up, you'll receive tips to protect your health and financial well-being in retirement. 

Sign up here >

You can also find articles about retirement planning, healthy living tips, care planning, funeral planning, grief support, and more in our Be informed blog.

Visit the blog >

1. Log into the customer portal or mobile app and send a secure message to our customer support team.

2. Call us:

Supplemental health insurance: 800-228-6080

Preneed funeral insurance: 800-995-9010

Final expense insurance: 800-733-5454

3. Email us at customerservice@wellabe.com. Do not send personal information as part of any email communication.

   

Policy management

    

Your ID card is included in the Policy Packet you receive when you register for a policy. Digital insurance ID cards are available through our mobile app. When you log into our customer portal, you can view and print your ID card, as well as request an ID card be mailed to you. A digital or printed card is identical to a plastic ID card. 

Please note that not all policies have ID cards.

Policy details can be found inside your Policy Packet. If you no longer have a hard copy of your Policy Packet, you may download a copy within our customer portal. Once you’re logged in, download a PDF by clicking on the “View Policy Documents” button on the “Policies and Benefits” page. Policy documents are also available through our mobile app.

You can find your claims information when you sign into your Wellabe digital account, either on the customer portal or via the Wellabe: Be Well mobile app.

No, prior authorization is not required.

You may update your address, phone number, and email address in the customer portal and Wellabe: Be Well mobile app. If you need to change your name, please contact our Customer Success team.

Supplemental health insurance: 800-228-6080

Preneed Funeral insurance: 800-995-9010

Final Expense insurance: 800-733-5454


Medicare Supplement customers

As a Wellabe Medicare Supplement policyholder, you can go to any hospital you choose. We have teamed up with USA Senior Care Network to offer a voluntary program designed to help save you money.

When you’re admitted to a hospital in the USA Senior Care Network, the hospital will waive all or a portion of that deductible, and we’ll notify you that an upcoming premium payment will be reduced by $100. 

For a list of participating hospitals, call USA Senior Care Network at 800-872-3860 or visit our webpage.

Dental customers

Wellabe's Dental insurance plans allow you to use whatever dentist you prefer. You can also score extra savings if you use an in-network provider in the Zelis partner of networks, which focuses on neighborhood dentists and is one of the largest in the United States.

For a list of in-network providers, visit: the Zelis dental network landing page.

As a Wellabe customer, you have several safe and secure options to make payments: 

  • Log into the customer portal and make a payment online.
  • Download the Wellabe: Be Well mobile app to manage your account and make a payment.
  • Set up automatic withdrawals from your bank account to make your payment every month. Just submit the Bank Draft Authorization form, located on the Forms page in our customer portal.
  • Mail a check, along with your payment coupon, to the address provided.

You can file claims by mail, fax, or through our mobile app. Once your claim is submitted, you can check its claim status in the customer portal or Wellabe: Be Well mobile app. Visit the Customer Resources page to register for an account.

   

Online account access

    

When you create a Wellabe digital account, you’ll have 24/7 access to our secure customer portal and mobile app. You can also perform a variety of tasks, depending on your type of plan: 

  • Check the status of claims
  • Read Explanations of Benefits
  • Access and request an ID card
  • Make payments using a credit card or automatic bank withdrawal
  • Communicate with our Customer Success and Claims departments 
  • Gauge progress toward deductibles
  • Download and submit forms
  • And more!

Log in or create an account >

You only need a valid email address, phone number, and your policy number to create an account. Visit the customer portal or download the Wellabe: Be Well mobile app to get started. It's available in the Apple Store or Google Play.

Protecting your privacy is a top priority for Wellabe. MFA is considered an industry standard and provides an extra layer of security for your account. In addition to your password, MFA requires a secondary factor to verify your identity when logging in. Taking this additional step in the login process provides an extra layer of security when you access your policy information.

  • Confirm you’ve entered your email address correctly.
  • Check for the email in your spam or junk folder.
  • Use the search function in your email client to find a message from msonlineservices@microsoftonline.com (This is the address the 6-digit code is sent from). Or, you can search for the subject line, “Wellabe account email verification code.”

To change your login email address, simply create a new account using your new email address.

Create a new account >

  1. Go to the customer portal Sign in page.
  2. Select “Forgot password”.
  3. Enter your email address and click “Send Verification Code”.
  4. Retrieve the verification code from your email inbox within 5 minutes, or it will expire and you will need to send a new one.
  5. Enter the code into the “Verification Code” field and click “Verify Code”.
  6. Once your email address is verified, you can make changes by selecting “Change email”. If the information is correct, select “Continue” to finish creating your account. 
  7. Type a password 16–64 characters long into the “New Password” and “Confirm New Password” fields and click “Continue” to be routed into the customer portal.

No, you’ll use the same email address and password for both platforms. You can download the mobile app for free on the App Store or on Google Play.

    

Wellabe: Be Well mobile app

   

With the Wellabe: Be Well app, you have instant access to important information about your plan, and you can complete policy-related tasks when it’s convenient for you. You can download it for free on the App Store or on Google Play.

Learn more about the Wellabe mobile app >


You only need a valid email address, phone number, and your policy number to create an account. Visit the App Store or Google Play to download the app and get started.


  1. Open the Wellabe: Be Well app on your mobile device.
  2. Click “Create an account”. 
  3. A message will pop up that says, “Wellabe.Mobile Wants to Use 'b2clogin.com' to Sign In”. Click “Continue”. 
  4. Enter your email address and tap “Send verification code”.
  5. Retrieve the verification from your email inbox. You have 5 minutes to enter the code, or it will expire. To request a new code, tap “Send verification code” again. 
  6. Enter the code into the “Verification code” field on the app, click “Verify code”, and tap “Create account”.
  7. Type a password 16–64 characters long into the “New password” and “Confirm new password” fields.
  8. Enter your policy number, date of birth (MM/DD/YYYY), ZIP code, first name, and last name into the appropriate fields and click “Create” at the bottom of the screen. 

Once you create a Wellabe digital account, you’ll use the same email address and password to log into the Wellabe: Be Well mobile app and the customer portal.

To change your login email address, simply open the Wellabe: Be Well app and click the “Create an account” button. Enter your new email address and complete the registration process. 

  1. Tap “Forgot your password?” on the Login screen.
  2. Enter your email address.
  3. Click “Send Verification Code”.
  4. Retrieve the code from your email inbox. Enter the code into the “Verification Code” field on the app and click “Verify Code”. 
  5. Type a password 16–64 characters long into the “New Password” and “Confirm New Password” fields and click “Submit”.
  6. Log into your account.



Supplemental health insurance policyholders can:

  1. Tap “ID Cards” at the bottom of the screen.
  2. Select the ID card you'd like to share.
  3. Click “Share Card” to email or text your ID cards.
  4. Click “Add to Apple Wallet” to add your ID cards to your wallet (for Apple users).


If your provider does not file on your behalf, you can submit Dental and Hospital Indemnity claims through our mobile app. Enter your claim details, take a picture of our bill, and submit. It’s that easy. Download the Wellabe: Be Well mobile app to get started.


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